Frequently Asked Questions

"Everyone has a right to have a present and future that are not completely dominated and dictated by the past"

- Karen Saakvitne

As therapists, we can provide support, problem-solving skills, and enhanced coping strategies for issues such as depression, anxiety, relationship troubles, unresolved childhood issues, grief, stress management and body image issues. Many people also find that psychotherapy can be a tremendous asset to managing personal growth, interpersonal relationships, family concerns, marriage issues, and the hassles of daily life. We can provide a fresh perspective on a difficult problem or point you in the direction of a solution. The benefits you obtain from therapy depend on how well you use the process and put into practice what you learn. Some of the benefits available from therapy include:

• Feel more relaxed and engaged with the world
• Be kinder and more accepting of yourself
• Have more satisfying relationships with others
• Develop tools to manage your anxiety
• Finding resolution to the issues or concerns that led you to seek therapy
• Managing anger, grief, depression, and other emotional pressures
• Improving communications and listening skills
• Changing old behaviour patterns and developing new ones
• Discovering new ways to solve problems in your family or marriage
• Improving your self-esteem and boosting self-confidence

People have many different motivations for coming to psychotherapy. Some may be going through a major life transition (unemployment, divorce, new job, etc.), or are not handling stressful circumstances well. Some people need assistance managing a range of other issues such as low self-esteem, depression, anxiety, addictions, relationship problems and spiritual conflicts. Therapy can help provide some much-needed encouragement and help with skills to get them through these periods. Others may be at a point where they are ready to learn more about themselves or want to be more effective with their goals in life. In short, people seeking psychotherapy are ready to meet the challenges in their lives and ready to make changes in their lives.

It is important to understand that you will get more results from therapy if you actively participate in the process. The ultimate purpose of therapy is to help you bring what you learn in session back into your life. Therefore, beyond the work you do in therapy sessions, we may suggest some things you can do outside of therapy to support your process. People seeking psychotherapy are ready to make positive changes in their lives, are open to new perspectives and take responsibility for their lives.

Because each person has different issues and goals for therapy, therapy will be different depending on the individual. In general, you can expect to discuss the current events happening in your life, your personal history relevant to your issue, and report progress (or any new insights gained) from the previous therapy session. Depending on your specific needs, therapy can be short-term, for a specific issue, or longer-term, to deal with more difficult patterns or your desire for more personal development. Either way, it is most common to schedule regular sessions (usually weekly and gradually bi-weekly).

It’s brave to reach out and see a psychotherapist and going for the first time can be daunting. We will spend the first session finding out about what you’re struggling with and exploring some thoughts and behaviours that are not helpful in your life and creating some aims for therapy.

We accept all major credit cards as forms of payment. Your receipt will clearly indicate the name of the therapist along with their professional designation and license number, as required by insurance companies. 

We have a 24-hour cancellation policy for our sessions. Your sessions are booked especially for you. If you cannot attend a scheduled appointment, please contact your therapist in advance to cancel or reschedule. Our therapists need time to fill the session that was cancelled. Missed appointments with less than 24 hours of notice will be charged at the full fee.


Yes. Online psychotherapy is the same process as in-person therapy. Instead of talking in the same room, you engage in the therapeutic process using your computer, tablet or phone. Using the internet for psychotherapy is a great use of modern technology and the internet while offering significant benefits of flexibility.

Secured video sessions are conducted using Doxy. We will provide you with instructions prior to your first session. It is a simple one time registration before your first session. You don’t have to download the app. Simply click on the link provided to you. 

These are charged at the same rate as above. However, payment is required before session commencement.

In an emergency, you should go to the nearest hospital’s emergency department or call 911. You can also call the Mobile Crisis of Peel: 905 278-9036, 24 hours, 7 days a week (Mississauga, Brampton, Caledon). 

Since therapy can involve discussing unpleasant aspects of your life, you may experience uncomfortable feelings, including sadness, anxiety, anger, frustration and guilt. However, the benefits include a greater understanding of your difficulties, providing resolution to your difficulties, and maintaining the gains you have made over time.

We do not do direct billing to insurance providers at this time. Instead, we provide clients with a receipt to submit for reimbursement from their insurance provider.